Refund Policy

We provide a request process for eligible new merchandise, including both faulty and non-faulty returns, and we accept eligible exchanges. A request must be opened no later than 30 calendar days after the order was delivered.

What condition is required?

For a non-defective return, the item must be new, unused, and returned with its original packaging, labels, accessories, and included materials. Defects, transit damage, wrong items, missing parts, and material description differences may be reported without removing rights that applicable law provides.

Approval before dispatch

Send the order number, checkout email, reason, and helpful photographs or video to slamanthary197@gmail.com. Do not mail the product until approval and accurate return instructions are provided. The listed General address is not automatically the return location. The package contains a free prepaid return label; ask for assistance if it was not received or has been lost. We charge no restocking fee. Exchange fulfillment remains subject to stock.

Money returned

Once approved, the refund is processed and initiated to the original payment method within 10 days. Posting by a bank, card issuer, or payment service can take additional time.